Returns & Exchanges

Chelzart will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if Chelzart is at fault and (b) Chelzart receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date if the Product is missing.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase. Several types of goods are exempt from being returned. Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Custom Paintings

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at hi@chelzart.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at hi@chelzart.com and you will be sent the physical address to send your item to.


Shipping Returns

To return your product, you should email me at hi@chelzart.com and I will send you the physical location where mail your product to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Lost Orders

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at my expense.

I do not refund orders for buyer’s remorse or size exchanges as each product is made after being ordered and product sizing is clearly noted on the product page.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Chelzart facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to Chelzart facility and you will be liable for the cost of a reshipment to yourself.

Before returning your order – Please contact me before returning any products to obtain a proper returns warehouse address. Chelzart is not responsible for any orders shipped back to my facility that has not been approved and have a return code associated with them in the Chelzart system.


Need More Help?

Contact me at hi@chelzart.com for questions related to refunds and returns.

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