Frequently Asked Questions

How do I contact you?

Please email hi@chelzart.com. There is just one of me but I do my best to respond to emails daily Monday-Friday.

Do you sell wholesale?

I sure do! You can shop my wholesale catalogue on Faire. I also offer wholesale pricing for bulk orders intended for fundraisers, clubs, large events, etc. so please reach out if you are interested in such!

When will my order be shipped?

I fulfill orders between 2-5 days. Some items such as apparel may take longer due to being a different carrier.

The delivery times of the shipping methods I offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe. If you think that the package may be lost in transit, make sure you get in touch with me no later than 4 weeks after the estimated delivery date.

I entered the wrong shipping address, What should I do?

When entering your shipping address, please always take care to double check all (code, building, unit, apartment number, floors…) If you have incorrectly entered your address and not yet received a shipping confirmation from me, please email me ASAP.

If your order has already shipped, unfortunately there is nothing I can do until your order gets returned to me. Sorry!

Please note, I cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. As someone who has ordered things to the wrong address before, I know this sucks, but I can’t afford to swallow those costs like big boy Bezos can.

Where’s my package?

Love your excitement to receive your products! Here’s your best course of action:

1. Check that tracking number with cautious optimism! The USPS does their best, but sometimes scans get skipped and things can take a bit longer to arrive. Per USPS guidelines, mail will not be considered “lost” until 30 days have passed, although most will arrive within 1-2 weeks.

2. Does your tracking info say it is delivered but there is no package to be found? This is normal and is the result of parcels being scanned prematurely or out of order by USPS. It will normally arrive in the next day or two.

3. Check with your postal worker directly or with your local USPS branch – they have a LOT more power and info than I do from my little desk hundreds of miles away.

4. If all of these signs point to missing in action, just let me know! I will most often re-send your order as these things happen.

Do you accept returns?

I don’t but if there is any issue with your order please email me and I will do my best to make it better!

Do you do art commissions?

I do! Please refer to my Colorful Custom Art page for more details. (*Also peep my painting gallery to have a better idea of my style.)

What kind of custom art do you do?

I specialize in acrylic paint on canvas. If you don’t like color, then I’m not your gal. Visit Colorful Custom Art for more details on what I offer.

How much do you charge for a custom painting?

Every painting is different and unique therefore each painting does not have a set price. The total cost depends on the size of the canvas and what you are looking to have done. My minimum price starting at an 8×10 canvas is $175. The larger the canvas the more it will cost.

Where can I find your art?

I’m based in Southern California so I try to sign up for as many local Art Festivals, Art Walks, Craft Fairs, you name it, as I can. Peep my calendar where you can find where I’ll be next.

Not in SoCal? That’s okay I have a list of shops around the country where you can find my art on my Stockist page. Or if you prefer the online approach check out my personal online shop or I’m even on Etsy.

Do you do painting parties?

I do not do painting parties under Chelzart. However, the other business that I own: The Paint Sesh does do painting parties and local events. Come and paint with me!

But you still didn’t answer my question…?

Send that question over to hi@chelzart.com and I’ll answer the heck out of it for you! But please do not DM me for questions about your specific order as it will get lost in there! Email-only for those issues please!

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