I fulfill orders between 2-5 days. Some items such as apparel may take longer due to being a different carrier.

The delivery times of the shipping methods I offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe.

When entering your shipping address, please always take care to double check all (code, building, unit, apartment number, floors…) If you have incorrectly entered your address and not yet received a shipping confirmation from me, please email me ASAP.

If your order has already shipped, unfortunately there is nothing I can do until your order gets returned to me. Sorry!

Please note, I cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. As someone who has ordered things to the wrong address before, I know this sucks, but I can’t afford to swallow those costs like big boy Bezos can.

Love your excitement to receive your products! Here’s your best course of action:

1. Check that tracking number with cautious optimism! The USPS does their best, but sometimes scans get skipped and things can take a bit longer to arrive. Per USPS guidelines, mail will not be considered “lost” until 30 days have passed, although most will arrive within 1-2 weeks.

2. Does your tracking info say it is delivered but there is no package to be found? This is normal and is the result of parcels being scanned prematurely or out of order by USPS. It will normally arrive in the next day or two.

3. Check with your postal worker directly or with your local USPS branch – they have a LOT more power and info than I do from my little desk hundreds of miles away.

4. If all of these signs point to missing in action, just let me know! I will most often re-send your order as these things happen.

Return eligibility depends on the product. For items fulfilled from my studio, returns are accepted as long as the product is in its original packaging and is undamaged. The purchaser is responsible for return shipping costs. Unfortunately, items produced by third-party vendors are not eligible for returns.

Yes, I do offer wholesale! You can browse my wholesale catalog on Faire. I also provide special wholesale pricing for bulk orders of $125+ intended for fundraisers, clubs, large events, and more. Feel free to reach out if you're interested!

Please email hi@chelzart.com. There is just one of me but I do my best to respond to emails daily Monday-Friday.

Yes, I do! I offer custom artwork tailored to your preferences. For more details and to get started, please visit my Colorful Custom Art page. Feel free to reach out with any questions or ideas!

I specialize in acrylic paint on canvas, and my work is vibrant and full of color, so if you're not a fan of bold hues, I might not be the right fit for you. I recommend checking out my gallery first to get a feel for my style before reaching out.

Each painting typically takes about 3+ weeks to complete. I paint in my spare time, but if you have a specific deadline, please reach out. I’m happy to accommodate whenever possible!

Every painting is unique, so pricing varies depending on the canvas size and the level of detail involved. My minimum price starts at $175 for an 8×10 canvas, with larger sizes costing more. I require a 50% deposit to begin your commission.

I’m based in Cincinnati, Ohio so I try to have original pieces hung in local coffee shops, breweries and more

Not in Ohio? That’s okay I have a list of shops around the country where you can find my art on my Stockist page. Or if you prefer the online approach check out my personal online shop or I’m even on Etsy.

I don’t host painting parties under Chelzart. However, my other business The Paint Sesh does! We offer private painting parties and local paint and sip events. Come paint with me and join the fun!

Send that question over tohi@chelzart.comand I’ll answer the heck out of it for you! But please do not DM me for questions about your specific order as it will get lost in there! Email-only for those issues please!

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